Privacy Policy

Roobet collects personal information necessary to provide casino and sportsbook services, verify identity, and comply with regulatory obligations. The scope of information gathered depends on account activity, jurisdiction, and the specific services used.

Categories of personal information collected include:

• full name and date of birth;
• email address and phone number;
• residential address;
• payment and banking details, including deposit and withdrawal information;
• account credentials and registration details;
• transaction history and betting activity;
• IP address and device identifiers;
• browser type and operating system;
• cookies and similar tracking data;
• usage data, including pages visited and session duration.

Additional documentation may be requested during identity verification, including government-issued identification and proof of address.

Personal information is collected through several channels connected to the use of Roobet’s platform.

Information is gathered through:

• account registration, where users provide personal and contact details;
• identity verification processes, including document submission;
• payment transactions processed through supported banking and payment providers;
• customer support interactions, including live chat, email, and phone communication;
• cookies and similar tracking technologies placed on the website;
• analytics tools used to monitor website performance;
• automated technologies that record device and connection information during each visit.

Some information is provided directly by the user, while other data is collected automatically during interaction with the website.

Personal data collected by Roobet is processed for defined operational, legal, and security purposes.

Processing activities include:

• managing user accounts and maintaining registration records;
• verifying identity and age to meet licensing requirements;
• processing deposits, withdrawals, and other payment transactions;
• detecting and preventing fraud, money laundering, and unauthorised account activity;
• supporting responsible gambling measures, including deposit limits and self-exclusion tools;
• responding to customer support enquiries;
• improving platform performance, game offerings, and service quality;
• meeting legal, regulatory, and licensing obligations across applicable jurisdictions;
• sending marketing communications where consent has been provided;
• monitoring systems for security and fraud prevention purposes.

Data processing is limited to purposes consistent with applicable Australian privacy legislation and relevant gambling regulations.

Cookies and similar tracking technologies are used across the Roobet website to support functionality, security, and performance.

Categories of cookies used include:

Essential Cookies

Required for core website functions, including account login and session management.

Functional Cookies

Used to remember user preferences, such as language settings and display options.

Analytics Cookies

Used to measure website traffic, page performance, and user behaviour patterns.

Marketing Cookies

Used to deliver relevant promotional content and measure campaign performance where permitted.

Cookie preferences can be managed through browser settings. Disabling certain cookies may affect website functionality or limit access to specific features.

Personal information may be transferred to and processed in countries outside Australia where Roobet or its service providers operate. These transfers occur only where necessary for account management, payment processing, or platform operation.

Appropriate safeguards, including contractual protections and recognised data transfer mechanisms, are applied to maintain an adequate level of protection for personal information during international transfers.

Roobet applies technical and organisational measures designed to protect personal information against unauthorised access, loss, or misuse.

Security measures include:

• SSL encryption applied to data transmitted through the website;
• secure servers with restricted access controls;
• authentication protocols for account access;
• continuous monitoring systems to detect suspicious activity;
• internal policies limiting staff access to personal data on a need-to-know basis.

No method of electronic storage or transmission offers complete protection. Roobet applies industry-standard safeguards while acknowledging that absolute security cannot be guaranteed.

Roobet’s services are intended only for individuals aged 18 years or older. Personal information from minors is not knowingly collected or processed.

Accounts identified as belonging to individuals under the legal age may be suspended or closed, and associated personal information may be removed in accordance with applicable regulatory requirements.

The Roobet website may contain links to third-party websites, including payment providers and promotional partners. These external websites operate independently and maintain their own privacy policies.

Roobet is not responsible for the privacy practices or content of third-party websites. Users are encouraged to review the privacy policy of any external website before providing personal information.

This Privacy Policy may be updated periodically to reflect legal, technical, or operational changes affecting Roobet’s services.

The most current version is always published on the website. Changes take effect immediately upon publication, and continued use of the website following any update indicates acceptance of the revised policy.